I appeared for the Salesforce Certified Identity and Access Management Architect certification exam on June 16, 2025, on the previous platform and paid USD 400 for it. Unfortunately, I couldn't clear the exam. Now, I am planning to retake it, and the retake fee is USD 200, as shown on Trailhead Academy along with the record of my first unsuccessful attempt. However, when I try to register for the retake, the Pearson VUE site asks me to pay USD 400 again on the payment page. I contacted Pearson support, but they mentioned they have no historical data about my previous attempt. It appears that the information is not syncing from Trailhead Academy to Pearson VUE. I am attaching all relevant screenshots for reference. Please assist with this issue.
#Certifications
Thanks you , I also raised a caise but they seems to have a lot of cases to solve
