During the setup of Enhanced Omni-Channel, we activated the feature 'After Conversation Work Time'. Time was set on 120 seconds. I also added the component to the page layout, so the Service Agent can see the countdown timer. This all works when a phone call was done, only the status of the Service Agent should show Busy during that time, where today it's showing available for other incoming phone calls. How could we solve this?
3 answers
Out of interest @Alexander Devos did you resolve this issue? I've encountered the exact same problem.
