Hey there!
I've been working on this challenge for 2 days and am still stuck on Challenge one. I've utilized the knowledge articles and SOPs and completed the work accordingly. However, I can't get rid of the error message:
We can't find the highest case handling priority platinum customer candy case with the proper case status.
After way too many hours, I've decided to swallow my pride and reach out. If anyone can help me past this issue, I'd greatly appreciate it. Thank you!
#Trailhead Challenges #Trailhead Superbadges
Hi @Laura Alvarez,
We assume this issue needs further review and we may need access to your playground. We will reach out to you via email to investigate further.
++CreateTrailheadCase
You can ignore the command above, it is a tool used by our Agents to tell the system to create your case.
Thank you!
