Can someone help me when trying to ask questions related to Knowledge object , Agentforce doesn't do anything even if Knowledge grounded data is setup with fields accessible and user also has access to all Knowledge articles?
Are there any pre requisites to do?
Following the quick and easy setup of Service Agent and its 'Answer Questions with Knowledge Action' doesnt tell you that you first need to have Data Cloud enabled.
Even once data cloud was enabled, it wasnt working for us, the agents were not consuming the knowledge articles.
What we found is that because we created the agents and its required einstein data library BEFORE enabling data cloud, it didnt create the Search Index.
We were able to make it work :
- Make sure Data Cloud is enabled
- Create a NEW einstein data library
- Go to Apps->Data Cloud->Search Index
- You should see a new search index created with a status of In-Progress
- While its processing, go to your agents builder > Data Library and change the einstein data library selection to the new one you created.
- Once all agents are no longer linked to the old data library, delete it.
- Once the Search Index status changes from in progress to completed/ready, the 'Answer Questions with Knowledge Action' actions properly linked to this new Einstein data library will start to work.
Enjoy !
