Completed the entire challenge of Configure an Agentforce Service Agent. Still was not able to verify.

Question

Showing this error. Step not yet complete in Agentforce The CC Service Agent still includes the topic Case Management. Make sure it was unselected.

Eric Burté · Accepted Answer

Hello  @Sayanabha Chandra https://trailblazers.salesforce.com/profileView?u=0054V00000HgC3DQAV  have you well unselected the following topics as requested in step #6 of the  Create the Agent  phase ?    6.  Unselect  these topics (click the  Added  button) so that General FAQ is the only remaining topic: Case Management Account Management Reservation Management Delivery Issues Order Inquiries Escalation Eric

Sayanabha Chandra · Answer

Hey Helya, I followed the solution provided by Eric Burté(mentioned in this chat chain). He mentioned that in order to resolve the issue, you need to unselect the following topics, as outlined in Step #6 of the "Create the Agent" phase: Case Management Account Management Reservation Management Delivery Issues Order Inquiries Escalation Once you do that, only the  General FAQ  topic should remain selected. Hope this helps! Best,  Sayanabha

Completed the entire challenge of Configure an Agentforce Service Agent. Still was not able to verify.

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