Hey All,
Our nonprofit intends to send SMS text notifications to people who have signed up to volunteer with us. The SMS will be simple reminders to the volunteer about their upcoming volunteer opportunity. The SMS will be 1-way, meaning no response is expected from the volunteer (except the possible opt out). Volunteers will not be initiating a SMS session with us.
I’ve gone thru all the required steps for SFDC Support to create a Long Code phone number for us. The phone number has gone thru verification and is enabled for traffic. The SMS Channel exists within Setup > Messaging Setting and I’ve edited the SMS Channel’s Automated responses and the channel is Active. All appears to be in order.
I am attempting to test the channel using a simple Screen Flow that invokes the Messaging Notification action….see attached pic. The Flow runs without error but I don’t receive a text on the mobile device.
The lack of any error makes it difficult to troubleshoot. I’ve reviewed Knowledge Articles for Digital Engagement but haven’t been able to locate something that would help.
Is anyone aware of any obscure configurations of a SMS Channel that may not be documented but required for a SMS Channel to work? Or other oddities, ie: how to format the Phone Number in the Flow, etc.
We do not plan to use OmniChannel because we will not be using the SMS Channel in a customer service environment.
Thanks…Chris
