I had flows that send emails to clients with a Thread (That was created by a formula). The new lightning Thread Token however does not provide a method to add a token to new cases for outgoing emails. I have spent several hours with support and they have no solution at this time. There is a Simple email option to add the token to the Subject and Body. But that process is limited to 5 email addressees. Any ideas on how to work around this issue?
4 answers
@Dana Simonson here is a solution for this. https://github.com/almc-c/getCaseThreadTokenFlowAction including unmanaged package install links.
