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Hi All,

 

I am very new in Mulesoft composer flow. Recently started using it and I am facing issue in assigning a Owner Id.

My requirement is simple. If case is created in Org 1 with specific value then create a case in Org 2 . While creating a case in Org 2 (UAT) and assigning it to a specific Queue, I am getting error as -

"The attempted operation failed. Error detail: ## INVALID_CROSS_REFERENCE_KEY - Owner ID: owner cannot be blank". I have also attached an image for reference. 

 

Please guide, if there is an specific way to assign.

 

Thanks and Regards,

Akanksha

17 answers
  1. May 14, 2024, 9:22 PM

    Yes, you would need the same Record Types and Owner/Queue. 

    However going betwwn 2 Orgs the IDs will be different (especially if you start in Sandbox and move into Production - but they will match after you refresh the sandbox). 

    Searching by Name will be much better in the long run vs searching by ID. 

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