I'm trying to add a row-level formula, to calculate the difference between a case being created and the time that the first case comment is added, but I can not for the life of me get the field to present in a date/time format:
Can anyone point me in the right direction?
Thanks
Jess
9 answers
Okay give this a try
Row-Level Formula
Result = TEXT
Formula =
FORMATDURATION(COMMENT_CREATED_DATE , CREATED_DATE )