Skip to main content

Hey, 

As already mentioned in the title, the presence status is not displayed in the omni channel for messaging sessions. I have already assigned the created presence to myself in the service Presence Statuses Access. However, nothing is displayed in the Omni Channel. Other presence statuses, e.g. from the case, are displayed. I have also already assigned Messaging for In-App and Web User.

7 answers
  1. Jan 25, 2024, 10:14 AM

    @Eric N Also if this is related to any trailhead challenge , please share the link .

0/9000