I need to import the values from a multi pick list on the case feedback object to a field on the case object. I tried to create a formula field but Im not able to navigate to the case feedback object.
Does anyone have an idea on how to do this?
1 answer
Hello @LEAH Gus you cannot go down a relation (from parent to child) bu still go up (child to parent) in a formula. You will need a record triggered flow on case comment creation/update. Be aware to address the case where many comments are created on the same case, with different values, and know how to handle the update rule/priority. Eric
