I have a Case Assignment Rules email template specified for use when a new email-to-case is created. In the template I include {{{Case.Description}}}. The only issue is in the email that gets sent out, inline images are being stripped out and replaced with something like: [ image-name.png (image/png) ]
Is there a way to have this include the images that were present in the original email submitted by the customer to the email-to-case address?
10 answers
Inline images are stripped and turned into a file. That file is then referenced.
