Skip to main content
I followed this module to the exact "t" and I am still getting this error 

https://trailhead.salesforce.com/modules/service_omnichannel/units/service_omnichannel_supervisors

Challenge Not yet complete... here's what's wrong: 

The report does not appear to be using the Omni-Channel Reports report type.

Attached screen shots to show I followed steps

Omni-Channel Report Type Trailhead

User-added image

What am I missing here? 

I saved the report to the public folder and also ensured I logged in with the correct org.

 
3 answers
  1. Dec 15, 2023, 10:15 PM

    FWIW and for anyone else who finds this via search: I was logging into my playground org via my credentials and not by hitting the launch button at the bottom of the Trailhead Unit. 

     

    To resolve this error, I logged out of the playground org, and then hit the "Launch" button at the bottom of the unit page. I noticed the the report didn't seem to be there, so I created it again and clicked the "Check Challenge..." button. Error resolved.

0/9000