MFA multiple users getting error messages

Question

Hi All - since moving our users over to MFA we have been having a host of problems. We ended up having to backout our admin users from MFA as our main Integration broke, but that is not the reoccuring issue I am writing about today. Many users are experiencing these gack errors ( ) but they are proving to be incosistent and very difficult to nail down and recreate. Most people login a couple of times and it clears, or clears the cache and also using a different browser seems to help to, but I just wondered if anyone else is experiencing these issues with the introduction of MFA?

Swetha Maddali · Answer

HI David,

What is set for the "Session Security Level Required at Login"? I hope that you can disable the High Assurance setting on one profile and check with the users if they are still experiencing the issue.

Though not exactly related, ongoing known issue on Outlook Integration: https://trailblazer.salesforce.com/issues_view?id=a1p4V000002JTSoQAO

MFA multiple users getting error messages

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