Can 2 different Web-2-Case forms create cases in the Same Case object

Question

We currently have Web-2-Case enabled and are capturing cases from our site's "Contact Us" page.

We have a new requirement in another department where they want to capture completely different data from their portal and would like to create Cases in the same Salesforce instance.

Is it possible? 2 Web-2-Case forms creating cases in the Same Case object? Will create addional fields in the Case object to capture new form data, but any downside to this approach?

Not able to think through potential issues here, hence requesting experts to guide.

Thanks in advance!

ANUTEJ PODDATURI · Answer

Hi Kaira,

As per the developer documentation: https://help.salesforce.com/articleView?id=faq_cases.htm&type=5 we see that we would be able to capture cases using the same HTML code that was generated but to my knowledge, I don't think it would be possible to capture different field information from different pages.

I hope this helps.

Regards,

Anutej

Can 2 different Web-2-Case forms create cases in the Same Case object

Salesforce Developer

Related Learning

More Help