Skip to main content
Topics#Salesforce Developersfdc hp's Question
sfdc hp asked in #Salesforce Developer
Mar 23, 2016, 12:33 PM

Why standard salesforce phone is not working properly?

Hi ,

Why salesforce standard phone is not formating properly in the contact object .If i will enter 10 digits like 8126578954 it should be

(812) 657-8954.But still it is saving as it is.Can you please help me on this.I tried the same thing in internet explorer as well.But no use

Regards,

Isha

 
1 answer
  1. Richard Jimenez (Dext)
    Mar 23, 2016, 1:05 PM
    Hi Isha,

    Salesforce will only format the phone if your User Locale is set to English (United States) or English (Canada). Otherwise the formatted it is entered in is preserved.

    This article should provide you with some answers: https://help.salesforce.com/apex/HTViewSolution?id=000181563&language=en_US

    You will need to apply your own automatic formatting with a process builder or workflow field update, or trigger. 

    Thanks,

    Richard.
Write an answer...
0/9000