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I've setup a validation rule for our lead creation and this is working nicely through our web to lead form on our website.

 

The only problem is that the validation rule fires quite often and the main user account seems to by default get email alerts each time which is now annoying them.

 

Can I control to whom these alert emails are sent? I couldn't find a setting for this.    If not is it possible to disable them ?

4 answers
  1. Apr 18, 2019, 10:00 AM

    I've had confirmation now from salesforce that this email alert is a result of the default lead creator setting inside the web-to-lead settings area.   A side effect of the setting is that it's this user that gets these alerts if any validation rules fail and there is no granular control over who gets alerts or what type.   

    I'm going to have to setup rules in my mailbox software to handle automatically binning these alerts instead.

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