Logging Outlook Email as Task in Salesforce

Question

While logging Outlook email to Salesforce we are facing an issue.

Email is getting logged and appears in the Case - Upcoming activies section if associated along with the contact

Email is getting logged but doesen't appear in the Case - Upcoming activies section if associated along with the contact

Any Idea ? is this something to do with Contact WhoId ?

Thank you !

MS

Shirisha Pathuri · Answer

Hi Madhu,

Greetings!

Yes,in order to show them under upcoming activities of the respective Contacts we should assign the value for WhoId.

Kindly mark it as best answer if it helps so that it can help others in the future.

Warm Regards,

Shirisha Pathuri

Lightning Experience