Hello All,
I've included the 'New Task' and 'New Event' buttons in both Mobile & Lightning Actions and as Quick actions on the Case object page layout. However, I'm unable to view these buttons on the Activity Timeline for the Case object. I can see the 'New Task' and 'New Event' buttons in the timelines of other objects.
Could someone please assist me in identifying the specific issue causing these buttons to be missing on the Case object's Activity Timeline?
Thank you for your help!
9 answers
Thank you, everyone.
The issue has been resolved. If feed tracking is enabled, we'd like to see the "Log a Call," "New Event," and "New Task" buttons in the Activity Timeline. These buttons should appear on Chatter or the feed.
