Hi folks,
We're using Service Cloud for Customer Support, using an email component to communicate with them.
I would like to somehow insert a link to the community case in the email itself, so that customers can quickly open the case if they need to comment on it.
I tried using the "HTML Body" predefined, and I'm able to insert the information I need, but I'm facing an issue with the formatting.
I want to include the link AFTER the user's signature.
So I thought about trying this:
$User.Signature+"You are registered as a contact on this support request" +("https://community.box.com/s/case/" + Case.Id) + "Reply to this email to add a comment to the request."Which works fine, everything is inserted, but it's not formatted - it all appears as one big line (compared to the user's signature, that IS properly formatted).
I definitely know I can resolve this with email templates - but most of our communication is NOT done with templates, I want this to be pre-defined in every email.
Any idea how to achieve this?
Tom Bassett (Vera Solutions) 
Forum Ambassador
In the case the simplest way to achieve this would be to pre-define a email template on the Send Email Action.
Within this email template you can pre-define the Case URL to be at the bottom and that should do the trick.
I'm glad we've ruled out Email Signatures as not sure of the feasibility of using those for this purpose
