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Topics#Reports & DashboardsVicky Fitzgerald's Question
Vicky Fitzgerald (Telegraph Media Group) asked in #Reports & Dashboards
Oct 19, 2023, 9:53 AM

Reporting on Emails Sent with the Send Email Action

Is it possible to report on emails that are sent in a flow, and logged in a case feed using the Send Email Action?

 

https://help.salesforce.com/s/articleView?id=release-notes.rn_automate_flow_builder_log_emails_sent_using_the_flow_builder_send_email_action.htm&release=244&type=5

2 answers
  1. Michael Brown (Salesforce) Forum Ambassador
    Oct 19, 2023, 2:56 PM

    Hi Vicky, as far as I'm aware, as long as you log the email as done in that link you supplied, this should create a corresponding task for that email. Then, when you run reports, if you include tasks, you should be able to see that email history.

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