We are using the flow "FSSK Populate Custom Assigned Service Resource Lookup- V1" from the Field Service Starter Kit. Recently, we are seeing that when the Global optimizer reschedules a service appointment from resource to another the service resource assigned is set to blank. The service appointment shows on the gantt assigned to a resource, but the field is blank. This has been traced to the flow. Is this a common issue? Any idea how to correct it?
1 answer
Start by examining the logic within the "FSSK Populate Custom Assigned Service Resource Lookup" flow. Ensure that it is correctly designed to update the service resource assignment when appointments are rescheduled. Check if there are any conditional statements or actions that might affect this behavior.
