We have a fsl flow that runs from actions on time sheet for beginning a shift. The flow does various checks then creates a work order and then a service appointment and then assigns the crew for the resource to the service appointment and finally updates the SA status through to in progress.
This works fine for most users but about 5 users a day out of 160, the creation of the assigned resource fails and so it doesn’t appear on their handset to complete. Rarely the same users each day. And if we delete the work order and have them redo the process it works.
When I say fails, it doesn’t throw an error, to the user it looks as though the flow completes, they see our final complete screen.
I’ve tried adding a fault handler, but like I say it doesn’t actual fail.
I’m now working to add a retry function to the end of the flow.
If anyone has any ideas of what I might check to troubleshoot this I’m open to suggestions.
TIA
Correct, the service appointment doesn't have an assigned resource.
Users haven't mentioned any errors, but I will ask again.
My retry mechanism went in today, so hopefully that will either solve the problem or provide more data.
