I'm having trouble getting an email alert to send on a custom object called Change Request. When the record has a Created Date (time and date) of NOW(), the email alert should send. However, debug isn't giving me any useful information about why it's not sending. The current decision to send the email revolves around that it is not created by a specific person and that the created date is NOW(). Does anyone have an idea where I might be going wrong?
1 answer
Hi @Blake Carrera,
Here are a couple things you can check:
- Ensure Email Deliverability is set to All Email
- Check your email relay activation settings in your org. If your port or IP is blocked by your email service provider, you may not be able to send emails from Salesforce. Try the Test Email Relay option.
- Check your flow criteria and variables that trigger the email alert. Make sure they are set up correctly and match the values of the record that you are testing with
- Check your email log for the email address that should receive the email alert. You can download the email log from Setup.
Good Luck
