Hello Trailblazers,
I have a list view created from a queue in the case object. I have been asked to edit the fields displayed in the list view. So far so good until I was asked by a user to add the contact email field. I could not see the field in the list of available fields when I updated the list view. I checked in the search layout for the case object and it is not in the list of available fields either.
Why is contact email missing?
Is it possible to add this field to a list view?
Thanks Trailblazers
1 answer
Hi @Kevin Partington You can create a formula field (text) on the case object to get the Contact's email and then add this field to the list view. The formula would look like
Contact.Email
