We have a custom field for a location name in our seminar reminder email. We use that in the email subject line, but I'm noticing that if there's a special character (apostrophe or ampersand for example) Pardot delivers the email with the symbol written as HTML. I've attached a screenshot for reference. How can this be corrected?
3 answers
Hey Candice, one thing you might want to try is adjust how you are using your HML merge tags.
Double brace enclosed fields are HTML encoded.
Triple brace enclosed fields are written "raw".
You might try the Triple brace approach. So instead of
{{Object.FieldName}}try
{{{Object.FieldName}}}
