I have configured milestones based on priority. Default is priority 1. When I create a case manually, the default value of priority is set to 1. But when an email-to-case enters, this value is not set so the milestones are not started.
Any idea how to adjust this so the prio will be set also automatically when an email-to case enters?
3 answers
Michael Brown (SETGO Partners) 
Forum Ambassador
Hi Michel, you should be able to do this for each service address configured in Email-to-Case. If you drill into your service address, you should see the following section at the bottom, where you can specify the case priority as well as a number of other fields.
