I'm using a Salesforce Data Entry source for several journeys that trigger upon a Request Status on an Opportunity. One customer could have multiple Requests on the Opportunity.
The entry criteria for my journey allow for contacts to enter every time. If customers have more than one Request then they will qualify down a different branch in the journey that's suitable for multiple requests.
However, the problem I'm facing is if there are multiple Requests being created at the same time, often there is not enough time for the decision splits to identify that there were a second, third, or more requests, and consequently it pushes each contact entry down the same path in the journey.
I would love any creative ways to solve this challenge without having to stop using the SF data entry source.
Thank you in advance!!
thank you for providing such a thorough answer. I really appreciate it :)
How I ended up solving this is to have a field in Salesforce that counts the NumberOfRequests. Since this would become Journey Data upon entry, I'd then use this in the decision split to determine what number request had entered. If 1 THEN go full path, IF >1 THEN go to the alternate path.
