One of our colleagues is having an issue whereby she cannot see on of her team in the Pre-Sales queue.
I have impersonated her and can see the same, although the individual has pre-sales requests assigned to him.
To view the list we go to Presales Requests > All Requests > drop down arrow next to All Requests.
I have checked the users settings against someone she can see however, there is no difference between the settings.
Has anyone come across this before?
Hi @Zia Khalid,
So sorry - that's on me, I didn't tag you!
Your help has pointed me in the correct direction, so thank you for that. I needed to create a new list with the individual in question as a filter on said list! 🙈
Thank you for helping and following up with me.
Kind regards,
Liz
