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Hi Community, 

Hoping for some support. 

 

We had a 3 email drip engagement studio program. 2 emails had already been sent to the list and the 3rd one is 15 days away. We wanted to change the email for some reasons so ->

  • We paused it
  • Went to build option and replaced the 3rd email with the new one

Question - when we start the program, will it send the first 2 emails to the list again? or resume from the 3rd step?

2 answers
  1. Zack Terry (Fast Slow Motion) Forum Ambassador
    Mar 2, 2023, 6:52 PM

    @Prabhneet Bhambri it will resume where it left off - if prospects have already passed those initial 2 emails, they will not re-enter the program from the beginning. They will also resume from the same wait step when it was paused, with the same amount of time remaining when the pause occurred. 

     

    Working With Pauses and Wait Steps in Engagement Studio.

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