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Hey Trailblazers! 

I'm trying to figure out why engagement history is showing on Lead records in my Salesforce org. From my understanding, this data shouldn't be displaying because the setting is not turned on in Pardot. Any insights and suggestions would be greatly appreciated!

 

-Marcus

Why is Engagement History showing in Salesforce?

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5 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Jun 13, 2022, 6:04 AM

    Thanks.

    This is the Custom Lightning Component and it will work as long as you are signed in to Pardot there are no other pre requisites.

    A full breakdown of each feature and the pre requisites are here;

    https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/engagement_history_implementation_guide.pdf&ved=2ahUKEwid_dGc4Kn4AhXBiVwKHeuZBDQQFnoECA8QAQ&usg=AOvVaw3_xDrPwCPAMT18BrEJ73S-
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