Hi All
I'm struggling with the Import data wizard. I've followed the prompts and get the below error: " The 'Lead' records from the CSV were not found. Please check the instructions" I've noticed that I only have one field available to map, could this be the issue?
Eric Praud (Activ8 Solar Energies) Forum Ambassador
Hi Xanthe,
Yes, that's the issue.
It's usually due to your csv format. I see you're in SA, so it may be different to the "standard" English one where the separator is a comma. I know in continental Europe, they have the same issue since the csv separator is a semi-colon.
Have a look at this article to change the delimiter if you're using Excel:
https://www.ablebits.com/office-addins-blog/change-excel-csv-delimiter/
You can also open the fiel in Notepad (on a PC) and replace semi-colons with commas, save as csv (do not open the file) and try to upload again