I'd like to know how to find specific email addresses of individual's that have bounced or marked email as spam. Ideally, in a report vs manually looking under each email template.And what is best practice in terms of leaving this data in Pardot.
Thanks @Kermit Del Rosario :)
Hi Maria,
To add to what Emma said above:
The best way to go about it IMO: you could use "Pardot Hard Bounced" field on Lead/Contact in Salesforce. "Pardot Hard Bounced" is created in Salesforce by default when you install the Salesforce - -Pardot connector. You can use it to pull reports, list views, and place it on page layouts in Salesforce.
However, this won't answer your question if you are looking for which email address got bounced from specific Email templates. For that, you will have to go to each email template in your Pardot report and see who got Hard Bounced.
Don't think this will help you as much but just FYI: you could view a list of all prospects who have either been tagged as hard bounced or unsubscribed by going to Prospects/Change View to Unmailable Prospects. Prospects that will pop-up are those who opted out + hard bounced + marked “Do Not Mail” manually/or during import.
Hope this helps.
Seyran
