Hi Trailblazers,
How can I write a validation rule that:
- Does not apply to System Administrator
- Prevents Users from transferring Case Ownership to the following Queues:
- Queue_A
- Queue_B
- Queue_C
Should I be using ISCHANGED(OwnerId)
4 answers
Try this
AND(
$Profile.Name <> 'System Administrator',
ISCHANGED( OwnerId ),
OR(
Owner:Queue.QueueName = 'Queue_A',
Owner:Queue.QueueName = 'Queue_B',
Owner:Queue.QueueName = 'Queue_C'
)
)
