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1 answer
  1. Nov 2, 2021, 7:11 PM

    HI,

     

    Do this setting:

    1. Setup > Search for Email-to Case (Feature Settings > Service > Email-to case > Click on this > Edit the Email-to case setting > Enable Email-to case (first one) and save it 

    2. Go to Set up > Object Manager > Case > Page layout > Case layout (the layout where you want to display) > Edit > click on override the predefined actions > Make sure Email Action added > Save

     

    refer:

    https://probablesolution.blogspot.com/2021/11/email-tab-not-visible-in-feed.html

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