For a Process Builder that Runs on Update I want to add a logic Criteria for New Cases

Question

Hello,

I have been asked to add a Criteria Node and Immediate action on a process builder that runs on Update. Is there a way I can set conditions for my action that it only runs upon Creation of New Cases? Are there any fields on the Case object that indicate that a case is new.

Michael Brown · Accepted Answer

Hi Minhaj,

You can use a formula for this

ISNEW()

This will return true if the record is new, allowing you to only fire actions for use cases where a record is being created. If a record is being updated, this would evaluate to false.

Thanks,

Mikey

For a Process Builder that Runs on Update I want to add a logic Criteria for New Cases

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