We keep experiencing errors whenever we sync with our 3rd party integration - Zuora. Below is a portion of the error:
(zChargeGroupActions.applyNewProductAmendments) Insert failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, We can't save this record because the “Update Zuora MRR Discount Field” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: CANNOT_EXECUTE_FLOW_TRIGGER: We can't save this record because the “RTX ID Match From Opp to Zuora” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: LIMIT_EXCEEDED: System.LimitException: Apex CPU time limit exceeded. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 307957094-217917 (803369996)ook up ExceptionCode values in the SOAP API Developer Guide......
The issue here is that this has been happening for months. I ask Salesforce and they say the processes look fine and since it's a " limit exceeded" issue that we have to go to Zuora. Zuora says its the processes that need to be fixed. It's like a never-ending back and forth. Does anyone know what I should try to do?
Hi!
I have and was told that it's just the process, which SF said is working fine. I re-opened the case though so hopefully will see some success this time around!
