We need to be clear about our objective as Admins. It is 100%ADOPTION. This is EVEN important now when businesses are having to adapt rapidly in the current environment. Do 100% of end users follow the new business practices (not just the SF screens). This confessions shows why we are shooting ourselves in the foot

Confession #833

Found a checkbox under the section of the page layout called ‘Correspondence Opt Outs,’ so TRUE means the Account doesn’t receive the mailings and FALSE means that they do, but that isn’t indicated anywhere in the label or API name for reporting or data pulls.

OrgConfessions.com