In 2001, Salesforce was a Ford Focus, but in 2020 it is an Aston Martin Works GTE race car.

Salesforce was quick, easy and safe, but had a narrow focus. Now it is strategic, powerful and flexible. It needs a full race team with the skills and tools to exploit the full performance, since everyone depends on it.

Customers of all sizes are struggling with levels of technical debt that are killing agility. This is (at least in part) due to the low levels of implementation maturity compared with the general IT industry. The good news is that these are “solved problems” in other ecosystems where the implementation maturity is much higher.

All research and experience points to the importance of implementing a Center of Excellence. This article explains why and how....http://bit.ly/astoncoe