Cross-posting a handy Salesforce.com webinar on Feb 9 for those who need to transition to the new email-to-case threading behavior
Title: Disable Ref ID and Transition to New Email Threading Behavior Release Update
Date: Tues Feb 9 9am PT
Overview
Salesforce will postpone the enforcement of the 'Disable Ref ID and Transition to New Email Threading Behavior' release update to Winter ‘22.
Our primary goal is to ensure our customers have a smooth transition to this updated feature. This webinar will address customer questions and concerns with respect to this change. Join our product team to hear the latest updates!
Agenda
Our Product Team will discuss the following:
- Why Salesforce is making this change
- Factors that contributed to Salesforce postponing the enforcement of this Release Update
- Feedback and Q&A
- Next steps for this Release Update
