*NEW Higher Ed Webinar - *Personalization at Scale: How UVA Provides 1:1 Support for 30,000 Employees*
Date: Tuesday, October 8, 2019 @ 11AM PT / 2PM ET
Featured Speakers:
Gabriela Garcia Largen, Director, HR Solution Center, University of Virginia
@Navneet Johal, Director, Industry Solutions, Higher Ed, Salesforce.org
Registration Here:
https://www.salesforce.org/events/personalization-at-scale-uva-provides-support-employees/
About the Webinar:
It’s no secret that Human Resources provides invaluable support to employees. Whether it’s answering questions about health coverage, employment verification, or providing employee referrals, the volume of incoming requests can often seem unmanageable and impossible to track.
In this webinar, you’ll learn how the UVA Human Resources team scaled a personalized service experience for over 30,000 faculty, staff and health system employees using Service Cloud to:
- Enhance the employee experience by giving HR central access to employee information and past case history
- Scale performance by tracking metrics such case resolution and satisfaction ratings
- Decrease call volume by identifying question trends to optimize employee training
- Solve problems fast so faculty and staff can focus on teaching a student, conducting research and contributing to the university in a meaningful way
