http://sforcemaximizer.com/empowering-self-service-with-communities-for-higher-education/
If you are leveraging communities and would like to reduce your web cases year over year by 21%, here is a great post by @Lucy Hundley with tips and best practices. Also there is a link to download her great presentation at the virtual higher ed summit 2020 as well.
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@Whitney Brichter Thank you! That's helpful. Can you tell me the high-level top tier Data Category Groups? I think you can only have 3, maximum.
