If you are in Higher Ed Corporate Relations or deal with B2B customers a lot, here is a great interview done by @Carrie Marcinkevage (P.H.D in CRM) which will share insights, her leadership approach, usage of Appreciative Inquiry principles which has led to happy customers and projects.
@California State University
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It's been fun doing what I call "Big C" in our CRM - all higher ed constituents throughout the lifecycle: prospects, applicants, students, career work, employers, research center partners, exec ed, alumni...they're all related!
