Just published the Case for Writing Your Own Documentation in which I make the case that your consultant shouldn't write documentation for you except in cases where there are specific technical elements.Good documentation is really about process documentation which is rich in business process context and that's best written by the client org. Here's the
link:
http://www.501commons.org/blog/the-case-for-writing-your-own-documentation
1 comment
Great article @Sam Knox! I would add that it is important to document where the documentation *is* so that your successor can find it. ;-)