Skip to main content
1 answer
  1. Jun 23, 2021, 2:57 PM

    HI Luan,

     

    These are record types.

    You woudl create them under set up> Object Manager> Case> Record Types.

    You will need to first create 1 or several Support processes (what values of the Status field do you want available with each record type):

    https://trailhead.salesforce.com/en/content/learn/projects/customize-a-salesforce-object/create-record-types

    https://help.salesforce.com/articleView?id=sf.creating_record_types.htm&type=5

0/9000