I would really appreciate some help from someone!
I have an object "complaint" with a field, received date and another field src acknowledgment sent (both are date fields).
I need to add a process flow where an email is sent to the case owner (existing lookup field on same object) daily whilst src acknowledgement date hasnt been populated with a date.
I am getting error messages on both:
- my process flow when I try and input a formula
-on my workflow rule when trying to trigger the email template to send.
It seems to because my fields are date fields rather than formula, when I try and input values, it wont accept blank fields as a value which I think is causing my issues.
Please could someone help with the process/my formulas!
Thanks,
2 answers
Hi A,
If you're using process builder and you want a blank value for your criteria, you can use Is Null. Check this:
Regards,
Jayson
