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I'm new to Einstien, but followed a trailhead, youtube video and some answers on this forum to implement the Einstein activity capture feature. Pretty straightforward compared to other salesforce directions I've tried to pursue.

 

Einstein has looked through my connected Outlook and put all my emails into our Org's "test" accounts. I can't find anyone having the same issues. The test accounts dont appear to have any associated contacts, or resemble anything that would tie them to the Einstein emails.Einstein Activity Capture putting data in all wrong places.

 

I'm currently the only user using this activity capture, only one with permission and have a privacy setting turned on to only allow me to see the data. Haven't changed much else.

 

Any ideas?
2 answers
  1. Jul 8, 2020, 5:18 PM
    Hey Deep thanks for the reply

     

    None of the accounts are owned by me, but are owned by other admins. I am in the admin permission group so maybe that relates my SF user to those specific accounts?
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