Hi! Has anyone had issues logging emails on Mac's latest Outlook version (released in 2020)? One of my sellers is using Mac and they turned on the new Outlook which is apparently more efficiently designed. Unfortunately the Salesforce plugin seems buggy on it - doesnt consistently load Salesforce information when an email is selected (page comes up blank) OR when Salesforce info loads up, that information gets "stuck"... essentially shows the same info for even when you select different emails. I just had him switch back to the older Outlook for now.
Does anyone knows how to fix this?
1 answer
Hi Miriam,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Outlook/Gmail integrations & Inbox group below to collaborate with the experts for best practice and advice.
https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009M90CAE
Hope that helps.
Regards,
Jayson
