FavoritePriyanka Malak (Cognizant) asked in #Customer ServiceJan 28, 2021, 1:51 PMif an admin modifies a knowledge article and as soon as he clicks on save, how would the related article appear to the end user?1 answerSortSort by DateSort by Most HelpfulSort by DateGuy Keshet (TCS)Jan 28, 2021, 2:15 PMit wont... editing an article does not automaticat=lly publish the changes - you need to publish the changed article for it to be visible ot users: https://help.salesforce.com/articleView?id=sf.knowledge_article_publish.htmAdd a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Guy Keshet (TCS)Jan 28, 2021, 2:15 PMit wont... editing an article does not automaticat=lly publish the changes - you need to publish the changed article for it to be visible ot users: https://help.salesforce.com/articleView?id=sf.knowledge_article_publish.htm