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Topics#Customer ServiceBrian James's Question
Brian James (Allworth Financial) asked in #Customer Service
Mar 7, 2020, 2:11 PM

Unable to change settings or email from chrome while logged into a google account?

When I am using salesforce in a chrome browser that is logged into a Google account, many fields are missing. There is no body field in the Email tab, but there is a To and SUbject field, along with the small toolbar.  There are also no fields at all in the tabs within the Settings section, so I can't so much as change my password.  This does not happen if I log out of the google account or use Guest mode (although incognito mode has the same issues).  In fact, I had to use Guest mode just to login to Trailblazer to post this, as clicking the Log In button did nothing.  Other browsers also work fine.  This issue happens on all computers and networks.

 

I have deleted cookies/cache from the computer as well as all browsing history from my google account itself, but obviously there is still something cached somewhere.  How do I find and remove whavetere it is?
1 answer
  1. Amnon Kruvi (The Architech Club)
    Mar 7, 2020, 3:23 PM
    Hi Brian, 

     

    Could it be an add on, or maybe security settings? I'd try disabling all add ons (or running in incognito mode) to test it out. 
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